Reference

Terms That Govern Your ttk11 Account

These terms set out what you agree to when you open and use a ttk11 account. Access to our lobby, wallet functions, and payment options — including bKash, Nagad, and Rocket — is conditional on your acceptance of these conditions and on whether your…

Account agreementbKash, Nagad, Rocket coveredJurisdiction-dependent accessYour rights and limitsApplies on all devices
ttk11 Terms That Govern Your ttk11 Account
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or if you need to raise a concern about your account status, our support team can help. We handle account and terms queries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, include your transaction reference number so we can pull the record quickly.

Live Chat Available directly in your account dashboard. Start a chat to ask about account status, wallet holds, or a specific clause in these terms.
Email Support Send your query to our support address found in your account settings. Include your registered number and the terms section you are asking about.
Help Centre Our help centre covers common terms questions — account suspension, payment disputes, and eligibility. Check there first for faster answers.
ACCOUNT SECURITY

How We Handle Your Account and Data

Your account security is your responsibility and ours. We use encrypted connections for all account sessions and wallet transactions. We do not store your bKash, Nagad, or Rocket PIN — those credentials stay with your wallet provider. On our side, we keep transaction logs and account activity records for as long as required by the terms of our operating agreements and applicable rules. You can request a summary of the data we hold on your account by contacting support through your registered channel.

Data Retention

We retain account records and transaction histories as required by our operating agreements. You may request a copy of your data through the support channel tied to your registered account.

Account Access

Login uses a one-time PIN sent to your registered mobile number. If you lose access to that number, raise a recovery request through support before attempting to open a new account.

Wallet Security

We record the mobile wallet number used for each deposit. If a withdrawal is requested to a different wallet, we verify account ownership before processing — this step protects your funds.

Changes to Terms

Material changes are notified via your registered contact. Minor corrections take effect immediately. You can always request the current version of these terms through the help centre.

Common Questions About These Terms

Real questions from people who want to understand what they are agreeing to before they use the account.

Access and eligibility depend on your local law and the eligible regions we serve. Being in Bangladesh does not automatically confirm access — check that online account use is permitted in your specific situation.

We may suspend or close an account that breaches these terms. You will be notified through your registered contact, and any balance subject to verification will go through our standard review before release.

No. Your ttk11 account is personal to you. Transferring, selling, or sharing access is a breach of these terms and will result in suspension. Each person must open and verify their own account.

Raise a dispute through live chat or email with your wallet transaction reference. We pull the deposit log and compare it against what was credited to your account, then resolve it within our review window.

Contact support through your registered channel and request account closure. Outstanding balances verified against your wallet records will be processed before the account is deactivated.

The version published on this page on the date you are reading it. We record the effective date at the top. If you need a prior version for reference, contact support and we can provide it.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.