Reference

Legal Conditions for Your ttk11 Account

These terms set out the rules that apply when you open and use a ttk11 account. Access and eligibility depend on your local law and the region you are in — read this page before you start.

Account EligibilityJurisdiction RulesWallet ConditionsData HandlingContact Rights
ttk11 Legal Conditions for Your ttk11 Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Account and Eligibility Queries If you have questions about whether your account meets our conditions, contact support via live chat. Our team can walk you through the account review process and what documents may be needed.
Data Access Requests To request a copy of your account data or ask about how your information is stored, send a written request through the support email listed in your account dashboard. We respond within the period required by applicable law.
Wallet Dispute Resolution For disputes involving bKash, Nagad, or Rocket transactions, raise a ticket through the in-app support form. Include your transaction reference and the wallet number used so we can trace the payment quickly.
HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

Account Security Your account is protected by OTP verification on login and on withdrawal requests. We do not share your mobile number or wallet details with third parties outside of payment processing.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.
Data Retention Transaction records and account logs are kept for the period required under the laws of the operating jurisdiction. Once that period ends, data is deleted or anonymised in line with our internal retention schedule.
Requesting Changes You can ask us to correct inaccurate account details or request deletion of data we are not legally required to keep. Submit the request via support email with your account ID and we will confirm receipt within two business days.

Common Legal Questions About Your Account

These are the questions we hear most often about account conditions, data rights, and eligibility. If your question is not here, reach out through live chat or the support email in your dashboard.

Access depends on your local law and the eligible regions the platform supports. We recommend checking the legal position in your location before opening an account, as we cannot make that determination on your behalf.

We do not store your mobile wallet PIN or login credentials. The account number shown at checkout is the only detail we use to match your deposit. Your wallet app handles the authentication on its own side.

Send a written request to the support email shown in your account dashboard. Include your registered mobile number and account ID. We will respond within the timeframe required under applicable law.

We check that the wallet name on the withdrawal matches your registered account details. If there is a mismatch — for example, a different Rocket number than the one used to deposit — support will contact you to resolve it before funds are released.

Records are kept for the period required by the laws of the jurisdiction where the platform operates. After that period, data is deleted or anonymised. You can ask for a summary of your records at any time via support.

You can request deletion of data we are not legally required to retain. Submit the request through support with your account ID. We will confirm receipt within two business days and let you know what can be removed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.